Frequently Asked Questions

Find answers to common questions about our logistics services, shipping, and fulfillment solutions.

Services & Solutions

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Supership offers comprehensive third-party logistics solutions including warehousing, distribution, transportation management, inventory management, order fulfillment, and supply chain consulting. We serve businesses of all sizes across various industries.

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Yes, we provide international shipping services with customs clearance, documentation support, and tracking. Our global network of partners ensures reliable delivery worldwide with competitive rates and transit times.

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We serve diverse industries including e-commerce, retail, manufacturing, healthcare, automotive, and technology. Our flexible solutions are customized to meet the unique requirements of each sector.

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Absolutely. Our technology platform integrates seamlessly with popular e-commerce platforms, ERPs, and inventory management systems including Shopify, WooCommerce, SAP, Oracle, and many others through APIs and EDI connections.

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We operate strategically located fulfillment centers across North America, with primary facilities in Toronto, Vancouver, Montreal, and major US distribution hubs. This network ensures optimal shipping times and cost-effective delivery to your customers.

Pricing & Operations

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Our pricing is transparent and based on factors including storage volume, order volume, shipping zones, and service level requirements. We provide detailed quotes with no hidden fees and offer both pay-per-use and volume-based pricing models.

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We maintain a 99.8% order accuracy rate through advanced warehouse management systems, barcode scanning, quality control processes, and continuous staff training. Any errors are quickly resolved with full accountability.

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Most orders are processed and shipped within 24 hours of receipt. Same-day fulfillment is available for orders received before 2 PM in our warehouse time zones, subject to inventory availability and shipping destination.

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Yes, our cloud-based platform provides real-time inventory visibility, automated low-stock alerts, and detailed reporting. You can access your inventory data 24/7 through our client portal or integrate directly with your systems.

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We carry comprehensive insurance coverage and follow strict handling protocols to minimize damage. In the rare event of damage occurring in our facility, we provide full compensation based on declared product values and maintain detailed incident reports.